EQ rolls-out enhanced portal to improve client experience

EQ Investors (EQ) today unveiled its new client portal that gives investors a self-service environment with anytime access to portfolio and performance information. The portal provides clients with a clear view of all their investments in one place, both for EQ funds and those held elsewhere.

FacebooktwitterlinkedinmailFacebooktwitterlinkedinmail   by Ben Faulkner, 7th September 2016

The new portal is part of EQ’s on-going programme to continually improve its services to support clients. Context-sensitive charts and graphs provide a graphical view of investment information with full insight into holdings, pricing data, market value and transactions all available.

In addition to ISA and pension holdings, the portal provides details on alternative investments such as VCTs and EIS’s.

Key capabilities of the portal include:

  • Intuitive easy-to-use, web-based interface
  • Full visibility of investments and recent transactions across multiple platforms
  • Aggregated holdings across entire investment portfolio – unrestricted by wrapper type
  • Multi-layer views that enables clients to drill-down into portfolio details
  • Current asset allocation and geographical diversification breakdown
  • Transparent performance charts on a 24/7 basis
  • Client balance sheet incorporating assets and liabilities.

John Spiers, CEO at EQ Investors, said: “Despite the ridiculous amounts of money spent on platform technology over the last few years, investors still struggle to see a holistic view of all their investments in one place.

“We all spend more time online than ever before and demand more information on a 24/7 basis. A portal which offers the high level information clients need in a secure, user friendly and accessible format is therefore a no-brainer. We’ve already had a lot of positive feedback.”

The portal was developed in conjunction with the digital user experience experts at Radical Company. The portal is currently available to EQ’s Bespoke clients and will be rolled out to the rest of the firm’s clients in the Autumn.

You can view the new portal here.

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    Ben Faulkner

    As EQ's Communications Director, Ben is responsible for developing, managing and implementing our marketing communications strategy.

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